:root{--primary:#1a56db;--primary-dark:#1240a8;--primary-light:#e8effc;--accent:#0e9f6e;--danger:#e02424;--warning:#c27803;--ink:#1b2430;--ink-soft:#5b6472;--line:#e4e8ee;--bg:#f5f7fa;--card:#ffffff;--radius:14px;--tabbar-h:62px;font-size:16px}*{margin:0;padding:0;box-sizing:border-box}body{font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Noto Sans KR,Apple SD Gothic Neo,sans-serif;background:#dfe4ea;color:var(--ink);-webkit-font-smoothing:antialiased}.phone{max-width:430px;margin:0 auto;min-height:100vh;min-height:100dvh;background:var(--bg);display:flex;flex-direction:column;position:relative;box-shadow:0 0 40px rgba(0,0,0,.12)}.appbar{position:-webkit-sticky;position:sticky;top:0;z-index:20;background:var(--card);border-bottom:1px solid var(--line);padding:14px 18px;display:flex;align-items:center;gap:10px}.appbar .logo{font-weight:800;font-size:1.05rem;color:var(--primary);display:inline-flex;align-items:center;gap:8px}.appbar .title{font-weight:700;font-size:1.02rem;flex:1 1}.appbar .lang{margin-left:auto;gap:5px;border:1px solid var(--line);border-radius:999px;padding:5px 12px;font-size:.8rem;background:var(--bg);color:var(--ink-soft)}.appbar .back,.appbar .lang{display:inline-flex;align-items:center}.appbar .back{text-decoration:none;color:var(--ink);margin-left:-6px}main{flex:1 1;padding:18px 18px calc(var(--tabbar-h) + 24px);display:flex;flex-direction:column;gap:16px}.section-title{font-size:.82rem;font-weight:700;color:var(--ink-soft);text-transform:uppercase;letter-spacing:.05em}.card{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);padding:16px}.muted{color:var(--ink-soft);font-size:.86rem;line-height:1.5}.btn{display:block;width:100%;text-align:center;text-decoration:none;border:none;cursor:pointer;border-radius:12px;padding:14px;font-size:.95rem;font-weight:700}.btn-primary{background:var(--primary);color:#fff}.btn-primary:active{background:var(--primary-dark)}.btn-ghost{background:var(--card);color:var(--primary);border:1.5px solid var(--primary)}.btn-row{display:flex;gap:10px}.btn-row .btn{flex:1 1}.badge{display:inline-block;border-radius:999px;padding:3px 10px;font-size:.72rem;font-weight:700}.badge-blue{background:var(--primary-light);color:var(--primary)}.badge-green{background:#def7ec;color:var(--accent)}.badge-amber{background:#fdf6b2;color:var(--warning)}.badge-red{background:#fde8e8;color:var(--danger)}.badge-gray{background:#eef1f5;color:var(--ink-soft)}.hero{background:linear-gradient(135deg,var(--primary),#3f83f8);color:#fff;border-radius:var(--radius);padding:22px 18px}.hero h1{font-size:1.3rem;line-height:1.35;margin-bottom:8px}.hero p{font-size:.86rem;opacity:.92;line-height:1.5;margin-bottom:16px}.hero .btn{background:#fff;color:var(--primary)}.quick-grid{display:grid;grid-template-columns:repeat(4,1fr);grid-gap:10px;gap:10px}.quick-grid a{text-decoration:none;color:var(--ink);background:var(--card);border:1px solid var(--line);border-radius:12px;padding:12px 4px;text-align:center;font-size:.72rem;font-weight:600}.quick-grid .ico{display:block;font-size:1.4rem;margin-bottom:6px}.case-summary{display:flex;align-items:center;gap:12px;text-decoration:none;color:inherit}.case-summary .dot{width:42px;height:42px;border-radius:12px;background:var(--primary-light);display:grid;place-items:center;font-size:1.2rem}.case-summary .info{flex:1 1}.case-summary .info b{font-size:.92rem;display:block;margin-bottom:3px}.search{display:flex;gap:8px;background:var(--card);border:1px solid var(--line);border-radius:12px;padding:12px 14px;align-items:center}.search input{border:none;outline:none;flex:1 1;font-size:.92rem;background:transparent;color:var(--ink)}.chips{display:flex;gap:8px;overflow-x:auto;padding-bottom:4px}.chips button{flex-shrink:0;border:1px solid var(--line);background:var(--card);border-radius:999px;padding:7px 14px;font-size:.8rem;color:var(--ink-soft);cursor:pointer}.chips button.on{background:var(--primary);border-color:var(--primary);color:#fff}.visa-card{display:flex;flex-direction:column;gap:8px}.visa-card .head{display:flex;align-items:center;gap:10px}.visa-card .code{background:var(--primary-light);color:var(--primary);font-weight:800;border-radius:10px;padding:8px 10px;font-size:.88rem}.visa-card .head b{font-size:.95rem}.visa-card .meta{display:flex;gap:14px;font-size:.78rem;color:var(--ink-soft)}.chat-main{padding-bottom:calc(var(--tabbar-h) + 86px)}.msg{display:flex;gap:10px;max-width:88%}.msg .avatar{width:34px;height:34px;flex-shrink:0;border-radius:50%;background:var(--primary);color:#fff;display:grid;place-items:center;font-size:.95rem}.msg .bubble{background:var(--card);border:1px solid var(--line);border-radius:4px 16px 16px 16px;padding:12px 14px;font-size:.9rem;line-height:1.55}.msg.user{margin-left:auto;flex-direction:row-reverse}.msg.user .bubble{background:var(--primary);color:#fff;border:none;border-radius:16px 4px 16px 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li{display:flex;gap:14px;position:relative;padding-bottom:24px}.timeline li:last-child{padding-bottom:0}.timeline .node{width:26px;height:26px;flex-shrink:0;border-radius:50%;display:grid;place-items:center;font-size:.72rem;font-weight:800;background:var(--line);color:var(--ink-soft);z-index:1}.timeline li:before{content:"";position:absolute;left:12px;top:26px;bottom:0;width:2px;background:var(--line)}.timeline li:last-child:before{display:none}.timeline li.done .node{background:var(--accent);color:#fff}.timeline li.now .node{background:var(--primary);color:#fff;box-shadow:0 0 0 5px var(--primary-light)}.timeline .t-info b{display:block;font-size:.9rem;margin-bottom:3px}.timeline .t-info span{font-size:.78rem;color:var(--ink-soft);line-height:1.5}.agent-card{display:flex;align-items:center;gap:12px}.agent-card .photo{width:48px;height:48px;border-radius:50%;background:var(--primary-light);display:grid;place-items:center;font-size:1.3rem}.agent-card .info{flex:1 1}.agent-card .info b{display:block;font-size:.92rem}.agent-card .info span{font-size:.78rem;color:var(--ink-soft)}.profile-head{display:flex;align-items:center;gap:14px}.profile-head .avatar-lg{width:58px;height:58px;border-radius:50%;background:var(--primary-light);display:grid;place-items:center;font-size:1.5rem}.menu-list{list-style:none}.menu-list li+li{border-top:1px solid var(--line)}.menu-list a{gap:12px;padding:15px 4px;text-decoration:none;color:var(--ink);font-size:.92rem}.menu-list a:after{content:"›";margin-left:auto;color:var(--ink-soft);font-size:1.1rem}.tabbar{position:fixed;bottom:0;left:50%;transform:translateX(-50%);width:100%;max-width:430px;height:var(--tabbar-h);background:var(--card);border-top:1px solid var(--line);display:flex;z-index:30}.tabbar a{position:relative;flex:1 1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:3px;text-decoration:none;color:var(--ink-soft);font-size:.66rem;font-weight:600}.tabbar a .ico{display:inline-flex}.tabbar a.on{color:var(--primary);font-weight:800}.tabbar a.on:before{content:"";position:absolute;top:0;left:50%;transform:translateX(-50%);width:26px;height:3px;border-radius:0 0 3px 3px;background:var(--primary)}.tabbar a.on .ico{background:#e8effc;border-radius:10px;padding:3px 12px;margin-top:-3px}.bubble.typing{color:var(--ink-soft);letter-spacing:2px;animation:pulse 1.2s ease-in-out infinite}@keyframes pulse{0%,to{opacity:.35}50%{opacity:1}}.chat-input input:disabled{background:#e9edf4;border-color:#e9edf4;color:#8a94a6;cursor:not-allowed;box-shadow:none}.chat-input input:disabled::placeholder{color:#8a94a6}.chat-input button:disabled{background:#c4cfdf;cursor:not-allowed}.chat-input.waiting button{animation:none}.spin{animation:spin 1s linear infinite}@keyframes spin{to{transform:rotate(1turn)}}.home-main{justify-content:center}.hero-solo{padding:44px 24px}.hero-solo h1{font-size:1.55rem;margin-bottom:14px}.hero-solo 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.crumb{color:var(--ink-soft);font-size:.85rem;text-decoration:none;display:inline-flex;align-items:center;gap:2px}.admin-header .crumb:hover{color:var(--primary)}.admin-header .who{margin-left:auto;font-size:.8rem;color:var(--ink-soft)}.stat-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));grid-gap:14px;gap:14px;margin-bottom:26px}.stat-card{background:var(--card);border:1px solid var(--line);border-radius:14px;padding:16px 18px}.stat-card .k{font-size:.76rem;color:var(--ink-soft);display:flex;align-items:center;gap:6px}.stat-card .v{font-size:1.55rem;font-weight:800;margin-top:6px;font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.stat-card .v small{font-size:.8rem;font-weight:600;color:var(--ink-soft)}.admin-section{margin-bottom:30px}.admin-section>h2{font-size:.95rem;font-weight:800;margin-bottom:12px;display:flex;align-items:center;gap:8px}.admin-table-wrap{background:var(--card);border:1px solid var(--line);border-radius:14px;overflow-x:auto}.admin-table{width:100%;border-collapse:collapse;font-size:.85rem}.admin-table th{text-align:left;color:var(--ink-soft);font-size:.74rem;white-space:nowrap;font-weight:700}.admin-table td,.admin-table th{padding:12px 16px;border-bottom:1px solid var(--line)}.admin-table td{vertical-align:middle}.admin-table tbody tr:last-child td{border-bottom:none}.admin-table tbody tr{cursor:pointer}.admin-table tbody tr:hover{background:#f4f7fd}.admin-table .mono{font-feature-settings:"tnum";font-variant-numeric:tabular-nums;white-space:nowrap}.admin-table .ellip{max-width:420px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.admin-cols{display:grid;grid-template-columns:380px 1fr;grid-gap:22px;gap:22px;align-items:start}@media (max-width:900px){.admin-cols{grid-template-columns:1fr}}.admin-card{background:var(--card);border:1px solid var(--line);border-radius:14px;padding:20px}.admin-card h3{font-size:.9rem;font-weight:800;margin-bottom:14px}.admin-kv{font-size:.85rem;line-height:1.9}.admin-kv b{display:inline-block;min-width:88px;color:var(--ink-soft);font-weight:600}.transcript{display:flex;flex-direction:column;gap:10px;max-height:560px;overflow-y:auto;padding-right:6px}.transcript .tmsg{max-width:78%;padding:10px 14px;border-radius:14px;font-size:.85rem;line-height:1.6;white-space:pre-line}.transcript .tmsg.u{align-self:flex-end;background:var(--primary);color:#fff;border-bottom-right-radius:4px}.transcript .tmsg.a{align-self:flex-start;background:var(--bg);border:1px solid var(--line);border-bottom-left-radius:4px}